Customer notifications and reminders.
After scheduling your appointment you will receive confirmation email. You still can cancel or reschedule the service. 24h before your appointment you will receive reminder by email, 1h before your appointment you will receive SMS/Text reminder. Before your appointment our service technician will call you to arrange an exact time for the service. We need 3h window in case previous appointment extend. We will do everything to keep you appointment on time!
Fully uniformed technicians to your home
It is important that you know you are dealing with an official representative of our company, so our techs will offer you their business card at “Hello”. Rest assured that we perform rigorous background checks and invest time and money in each service professional that represents our company. You know that you are getting the best there is when you call GSHA.
Cursory examination of the problem.
This may include asking the necessary questions to help identify the best way to address the issue. In this case the tech will let you know about or minimal diagnostic charge. This diagnostic charge, while not always necessary, will allow the tech the time to fully explore your unique situation. Keep in mind that this charge is always applied toward any repair costs should you choose to proceed with the work proposed.
Up-Front Options and Pricing
Once the diagnosis is complete, our service tech will explain the steps necessary to correct the issues presented, all of the options available to you, and the up-front cost……. We want you to be able to make an informed decision about the electrical or HVAC work. Usually this means we will present an option to repair (if possible), an option to replace, and sometimes an option to upgrade. This is the time to ask questions, don’t be afraid or embarrassed if you don’t know how something works. That is why we are there.
We Get Your Approval Before we Begin
Once the best course of action has been determined, our technician will ask you to sign an “authorization to proceed” statement… This assures both of us that we have an agreement and that we both understand what work is going to be done. On larger jobs, we may ask for a down payment to cover the expense that we incur on your behalf. This may include expensive special order material, rental equipment or city permits. This will always be noted on your invoice so there is no confusion as to what you are paying for.
Now we get to work
We welcome you to watch our top flight techs do their magic. While some customers prefer to go about their business, some are intent on learning all that they can about their electric or HVAC system. We will always answer you question and explain what we are doing as we do it. We understand that this is your home and that we are guests. We will always treat you with the respect that you deserve.
Complete Electrical and HVAC Inspections.
During the service call our tech will ask permission to perform a complete electrical or HVAC system inspection… This is a service that we offer to all of our customers. It is normally charged at $179.00 but is offered for free with any other paid service. This service gives you a professional opinion as to the condition of your systems and a “heads up” as to what may need to get addressed in the near future. Unexpected HVAC problems can be avoided with regular maintenance and inspections. Most of our customers are appreciative of this information. Remember, this is a service that you are entitled to just for being a GSHA customer. “Why wouldn’t you take advantage of this?” This report also can come in handy for insurance claims.
Your Issue Solved
Once the repair or replacement is complete, we will show you our work… we will explain the proper operating and maintenance and ask if there are any other questions concerning the work. After a few minutes of final paperwork, we are on our way and you will find that we have left our work area clean and tidy. We want to leave the work area cleaner than we found it. You should never have to clean up after us.
A Follow Up
After the service we will send you a quality assurance email to check on the service that you received. Please be honest and let us know if you are satisfied or if there is an issue that needs to be addressed. We want you to be 110% satisfied with our visit.
We would ask that you tell us how we did, how we can improve, and your level of satisfaction. We value our customers and we understand that “without U there is no Us” in other words, we need you as much as you need us—we understand that wholeheartedly.
GSHA Services, LTD provides Generator, Furnace, and Air Conditioner, Installation, Repair, and Maintenance for Chicago and the surrounding communities.
Orland Park | Tinley Park | Joliet | Plainfield | Arlington Heights | Berwyn | Blue Island | Burbank | Calumet City | Cicero | Des Plaines | Elgin | Evanston | Frankfort | Glenview | Hanover Park | Hoffman Estates | Melrose Park | Mount Prospect | Niles | Oak Lawn | Oak Park | Palatine | Schaumburg | Skokie | Addison | Bloomingdale | Bolingbrook | Downers Grove | Lombard | Naperville | Wheaton | Algonquin | Aurora | Batavia | Waukegan | Crystal Lake | Romeoville | Shorewood | Hammond